What type of events must the Board keep complete records of?

The Board is required to keep complete records of complaints and hearings because these are critical components of regulatory oversight in the funeral service industry. Documenting complaints allows the Board to track concerns raised by the public about funeral practices, ensuring that any issues are investigated thoroughly and that standards of practice are upheld. Hearing records are equally important as they provide a formal account of the proceedings relating to complaints and the decisions made, maintaining transparency and accountability in the regulatory process. This systematic documentation is essential for safeguarding consumer rights and ensuring compliance with established laws and regulations in the funeral profession.

In contrast, public seminars, community events, and advertising campaigns, while relevant to the overall operations of funeral service providers, do not fall under the purview of regulatory record-keeping as they do not directly impact the enforcement of standards or consumer protection measures.